Privacy Policy

Valuelinko is a grocery and fresh-produce e-commerce brand operated by Voyantra Agrotech Private Limited, a company incorporated in India with its registered office at 14 Gopi Bose Lane, Bowbazaar, Kolkata - 700012, West Bengal. In this Policy, "we", "our" and "us" refer to Voyantra Agrotech Private Limited. We are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform for fresh produce and groceries. It is published in compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. Information We Collect

1.1 Personal Information

We collect the following personal information when you use our services:

• Full name
• Email address
• Phone number
• Delivery address (including street, city, state, and pincode)
• Order history and preferences

1.2 Automatically Collected Information

• IP address and device information
• Browser type and version
• Pages visited and time spent on our platform
• Shopping cart information
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

• Processing and fulfilling your orders
• Delivering fresh produce and groceries to your specified address
• Communicating with you about your orders, including order confirmations and delivery updates
• Processing payments and handling Cash on Delivery (COD) transactions
• Providing customer support and responding to your inquiries
• Sending promotional offers, including our 15% cashback offer for first-time customers
• Improving our products, services, and user experience
• Preventing fraud and ensuring platform security
• Complying with legal obligations

3. Information Sharing and Disclosure

We may share your information with:

• Delivery Partners: To fulfill your orders and ensure timely delivery
• Payment Processors: For processing COD and other payment transactions
• Service Providers: Third-party companies that help us operate our business
• Legal Authorities: When required by law or to protect our rights and safety

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers with restricted access
• Regular security audits and updates
• Employee training on data protection and privacy

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of our platform.

6. Your Rights and Choices

You have the right to:

• Access and review your personal information
• Update or correct your information through your profile settings
• Delete your account and associated data (subject to legal requirements)
• Opt-out of promotional communications
• Request a copy of your data
• Withdraw consent for data processing (where applicable)

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order history and transaction records may be retained for accounting and tax purposes as required by law.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our platform and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: